Tortoise Cat Eye Sunglasses

Shipping Locations

This shipping policy applies to orders shipped within Australia.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 12:00 PM (AEST) Australian Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

• Transit time: 6 to 8 business days (Monday to Friday).

• Estimated delivery time: 7 to 10 business days.

For more information please visit Shipping & Delivery

Return Policy Overview

• Return Window: You have 30 days from the date you receive your order to return items.
• Item Condition: Products must be unused, in original condition, and returned with original packaging and tags.
• Customer Support: Our team is here to assist you every step of the way.

Return Shipping Costs

• For Defective, Damaged, or Incorrect Items: You will not be charged.
• For Change of Mind or Customer Error: No problem — we’ll still provide you with a prepaid return shipping label. There are no return shipping costs for you to worry about.

How to Return an Item

1. Contact Us: Email Support@zoesydney.com with your order number and reason for return.
2. Receive Instructions: Our team will provide return authorization and instructions.
3. Pack Your Item: Securely repack the item in its original packaging, including all tags and accessories.
4. Print Return Label: We’ll send you a prepaid return label to attach to your package.
5. Ship It Back: Drop the package at your nearest carrier location as instructed.

For more information please visit Return & Refund Policy