Shipping policy
Zoe Sydney Shipping Policy
At Zoe Sydney, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders.
Shipping Information
| Region | Shipping Cost | Order Cut-off Time | Handling Time | Transit Time | Estimated Delivery |
|---|---|---|---|---|---|
| Australia | Free | 12:00 PM (AEST, GMT+10:00) Mon–Fri | 1–2 business days | 6–8 business days | 7–10 business days |
| New Zealand | Free | 12:00 PM (NZST, GMT+12:00) Mon–Fri | 1–2 business days | 6–8 business days | 7–10 business days |
| United States | Free | 12:00 PM (PST, GMT–8:00) Mon–Fri | 1–2 business days | 7–9 business days | 8–11 business days |
| Canada | Free | 12:00 PM (EST, GMT–5:00) Mon–Fri | 1–2 business days | 7–9 business days | 8–11 business days |
| United Kingdom | Free | 12:00 PM (GMT, GMT+0:00) Mon–Fri | 1–2 business days | 6–8 business days | 7–10 business days |
Carriers
We partner with reliable carriers for deliveries in each region:
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Australia: Australia Post, StarTrack
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New Zealand: New Zealand Post
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United States: USPS, UPS, DHL eCommerce
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Canada: Canada Post, DHL eCommerce, UPS
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United Kingdom: Royal Mail, Hermes (Evri), DPD
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Tracking page.
Returns & Fulfilment
Returns & Fulfilment are handled through our international fulfilment partner.
Approved returns should be sent to the address provided by our customer support team.
Return address:
Lane 1177, Jianlan Road
Meixu Street, Yinzhou District
Ningbo, Zhejiang 315100, China
Tel: +86 153 1457 1683
Please note: Returns must be authorised by our customer support team before being sent.
Questions?
Visit our FAQs page or contact our customer services.
https://zoesydney.com/pages/frequently-asked-questions-faq
Contact Information:
If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.
Customer Support
Email: support@zoesydney.com
Phone: +61 2 8317 1378
Contact: Contact Us
Customer service hours:
Monday to Friday: 6:00 PM – 02:00 AM CET
We aim to respond to all enquiries within 1–2 business days.